Delivering success and business change through collaboration, experience and process
With best-in-class expertise at the core of our capability and a team with a passion for professional excellence. Intelligent Business Change is our ethos and our commitment.
Expert services, you can trust
Explore our offerings and see how we can help your business.
Expert Business Change Management
Helping organisations identify challenges, streamline processes, and implement successful transformations. Our structured approach ensures that business improvements are managed effectively, minimising risks and maximising benefits.
Identifying Business Problems
We work closely with stakeholders to uncover inefficiencies, bottlenecks, and challenges within your organisation, ensuring the right problems are addressed with the right solutions.
Gathering Business Information
Our team conducts detailed data gathering and stakeholder engagement, ensuring that all business needs, dependencies, and constraints are fully understood before implementing change.
As-Is & To-Be Analysis
By analysing current business processes (As-Is), we identify gaps and inefficiencies, then define a To-Be state by optimising workflows, enhances productivity, and aligns with business objectives.
Change Control & Governance
We implement structured change control processes, ensuring all changes are assessed, approved, and managed effectively to minimise disruption while maximising positive impact.
End-to-End Business Change Management
From initial analysis to full implementation, our experienced business change professionals ensure a smooth transition, working closely with teams to embed new ways of working seamlessly.
Stakeholder Engagement & Communication
We prioritize clear communication and stakeholder management, ensuring all parties are informed, engaged, and aligned throughout the transformation process.
With our proven expertise in business change, we help organisations adapt, grow, and succeed in an ever-evolving business landscape. At IBC we put the Intelligence into Business Change.
Requirements Management
Comprehensive Requirements Management service designed to ensure your projects are delivered successfully, on time, and in full compliance with industry standards. Our expert Requirements Managers and Engineers have a proven track record in defining, managing, and delivering both functional and non-functional requirements while overseeing the entire programme lifecycle from inception to completion.
End-to-End Requirements Management
Specialised in writing and managing functional and non-functional requirements, ensuring clear, structured, and achievable objectives that align with your business and technical needs.
Traceability & Compliance
Maintain full traceability from initial requirements through design, development, and verification. Our processes ensure compliance with industry standards and regulatory frameworks, providing a structured audit trail to meet all quality and legal requirements.
Technical Queries (TQs) & Concessions Management
We efficiently handle Technical Queries (TQs) and Concessions, ensuring that deviations and design changes are properly reviewed, approved, and documented to minimise project risks and delays.
Programme & Change Management
From concept to completion, our skilled engineers and requirements managers provide structured programme management, version control, and change management, ensuring all stakeholders stay aligned throughout the project lifecycle.
Collaboration & Workflow Automation
Our approach leverages automated workflows, improving collaboration across teams, streamlining approvals, and reducing manual overhead for a seamless requirements management process.
With our proven expertise, we ensure your project stays on track, meets regulatory demands, and achieves its goals with precision.
Expert Stakeholder Management Service
Specialist Stakeholder Management services, ensuring clear communication, alignment, and collaboration across all levels of your organisation. With extensive experience working at board level, managing upwards and downwards across multiple projects globally, we help businesses navigate complex stakeholder landscapes to drive successful project outcomes.
Strategic Stakeholder Engagement
We identify and engage key stakeholders at every level, from executive leadership to operational teams, ensuring alignment with business goals and project objectives.
Board-Level Experience & Senior Leadership Management
Our team has a proven track record of working at board level, effectively managing expectations, influencing decision-making, and fostering strong relationships with senior leaders and key decision-makers.
Managing Across Multiple Projects & Global Teams
We have extensive experience coordinating stakeholder relationships across multiple projects and international teams, ensuring seamless communication and collaboration in complex, global environments.
Upwards & Downwards Management
Our approach ensures clear and effective communication both upwards and downwards within the organisation, bridging the gap between executives, middle management, and operational teams to create alignment and drive results.
Conflict Resolution & Consensus Building
We proactively identify potential conflicts, mediate discussions, and ensure all stakeholders remain aligned towards common objectives, facilitating smooth decision-making.
Tailored Communication Strategies
We develop customised communication plans, ensuring stakeholders receive the right level of information, at the right time, through the right channels.
With our skilled and experienced Stakeholder Management team, we help organizations build strong relationships, manage expectations, and drive successful business outcomes.
Expert Benefits Realisation Service
Benefits Realisation, ensuring that projects and business transformations deliver measurable value. With extensive experience in fast-paced environments, we provide structured, professional feedback and help define project scope to maximise benefits and align outcomes with strategic goals.
Identifying & Defining Benefits
We work with stakeholders to identify, quantify, and define the benefits of your project or transformation, ensuring a clear understanding of expected outcomes.
Benefits Mapping & Tracking
Our structured approach includes benefits mapping, linking project deliverables to business objectives and implementing robust tracking mechanisms to measure success.
Real-Time Performance Feedback
We provide professional, data-driven feedback throughout the project lifecycle, ensuring benefits are monitored, optimised, and fully realised in fast-moving environments.
Scoping & Business Alignment
We help shape and refine project scope, ensuring it aligns with business strategy while remaining achievable, realistic, and focused on delivering real value.
Change & Risk Management
Our expertise in change management ensures that any potential risks to benefits realisation are identified early, mitigated effectively, and managed throughout the project.
Embedding & Sustaining Benefits
We support organisations in embedding benefits long after project completion, ensuring lasting value through structured transition planning and stakeholder engagement.
With our proven experience and structured approach, we ensure that your projects deliver tangible, measurable, and lasting benefits. Partner with us to maximise the value of your business initiatives.
Expert Process Evaluation & Re-Engineering Service
Process Evaluation and Re-Engineering, helping businesses analyse, optimise, and transform their operations for greater efficiency and effectiveness. With extensive experience across multiple industries, we identify inefficiencies, streamline workflows, and implement improvements that drive real business value.
Comprehensive Process Evaluation
We conduct in-depth analysis of existing processes to identify bottlenecks, inefficiencies, and areas for improvement, ensuring a clear understanding of current operations.
Process Re-Engineering & Optimisation
Using industry best practices, we redesign and optimise workflows, introducing automation, eliminating redundancies, and improving overall performance.
Data-Driven Insights & Performance Metrics
Our approach is backed by data-driven insights, helping businesses measure the effectiveness of existing processes and track improvements over time.
Stakeholder Collaboration & Engagement
We work closely with key stakeholders to align process improvements with business goals, ensuring smooth adoption and long-term success.
Change Management & Implementation Support
We provide structured change management strategies, ensuring seamless integration of new processes with minimal disruption to business operations.
Proven Experience Across Industries
Our team has a successful track record of delivering process transformation projects across fast-paced and complex business environments, ensuring measurable efficiency gains.
With our expertise in process evaluation and re-engineering, we help businesses reduce costs, improve productivity, and achieve sustainable operational excellence.
Expert Operational Performance & Efficiency Service
Operational Performance and Efficiency, helping businesses maximise productivity, reduce costs, and optimise workflows. With extensive experience across diverse industries, we identify inefficiencies, implement best practices, and drive measurable performance improvements in fast-paced and complex environments.Operational Performance and Efficiency, helping businesses maximise productivity, reduce costs, and optimise workflows. With extensive experience across diverse industries, we identify inefficiencies, implement best practices, and drive measurable performance improvements in fast-paced and complex environments.
Operational Performance Analysis
We conduct detailed evaluations of your current operations, identifying bottlenecks, redundancies, and opportunities for efficiency gains.
Process Optimisation & Waste Reduction
By streamlining workflows and eliminating unnecessary steps, we help businesses improve efficiency, reduce waste, and enhance overall productivity.
Data-Driven Performance Metrics
We utilize key performance indicators (KPIs) and real-time analytics to track operational effectiveness and ensure measurable improvements.
Automation & Technology Integration
We identify opportunities for automation and digital transformation, implementing solutions that enhance efficiency while maintaining quality and compliance.
Workforce Productivity & Resource Optimization
We help businesses optimize resource allocation, staff productivity, and operational processes, ensuring the right people and tools are in place to drive success.
Proven Expertise & Industry Experience
Our team has a strong track record of delivering operational improvements across multiple industries and high-pressure environments, ensuring sustainable long-term efficiency gains.
With our expertise in operational performance and efficiency, we help businesses increase profitability, enhance service delivery, and drive continuous improvement.
3rd Party Independent Validation
With our skilled partners we ensure that your projects meet the highest quality, compliance and performance standards. delivering a robust, independent validation process with a proven track record of success across multiple industries.
Independent & Unbiased Validation
We provide objective, third-party verification of project deliverables, ensuring compliance with industry regulations, contractual requirements, and performance expectations.
Seamless Audit Trails & Compliance Assurance
Our structured approach ensures comprehensive audit trails, documenting every stage of the validation process for full traceability and regulatory compliance.
Comprehensive Document Suites for Handover
We deliver fully structured and organised document suites, ensuring a smooth handover with all necessary validation reports, certificates, and supporting documentation.
Collaboration with Skilled & Qualified Partners
We work with highly experienced and accredited partners, bringing specialised expertise to guarantee the integrity and accuracy of validation processes.
Risk Identification & Mitigation
Our process includes detailed risk assessments, proactively identifying potential issues and ensuring corrective actions are implemented before final acceptance.
Proven Track Record in Complex Environments
With extensive experience in regulated and high-risk industries, we have a strong reputation for delivering reliable, high-quality 3PI validation services.
By partnering with us, you gain confidence in your project’s compliance, quality, and successful handover, backed by a seamless validation process and industry expertise.
Technical & Solution Architecture Service
Technical and Solution Architecture, including Enterprise Architecture, ensuring that businesses have scalable, efficient, and future-proof technology solutions. With extensive experience in designing and implementing complex IT architectures, we help organisations align their technology strategies with business objectives for maximum efficiency and innovation.
Enterprise Architecture & Strategic Alignment
We design enterprise-wide architecture frameworks, ensuring seamless integration of technology solutions with business goals, operational processes, and regulatory requirements.
Solution Architecture & System Design
Our experts develop scalable, resilient, and high-performing architectures, tailored to your organisation's needs—whether cloud, on-premises, or hybrid environments.
Technical Governance & Best Practices
We implement industry-leading governance models, ensuring compliance with standards, security protocols, and best practices to maintain system integrity and performance.
Integration & Interoperability
We ensure smooth integration of applications, data, and services, creating interoperable ecosystems that enhance business agility and performance.
Cloud & Digital Transformation Expertise
Our experience spans cloud migrations, microservices, API-driven architectures, and DevOps strategies, helping organisations modernise and optimize their IT landscapes.
Performance Optimization & Risk Management
We assess existing architectures, identify bottlenecks, mitigate risks, and implement efficiency improvements for long-term sustainability and scalability.
Proven Track Record & Industry Experience
With extensive experience across multiple sectors, we have a proven track record of delivering robust, high-performance architectures that drive business success.
With our expertise in Technical, Solution, and Enterprise Architecture, we help organisations build resilient, scalable, and innovative technology solutions that support long-term growth.
Expert Test & Assurance Service
Specialising in Test and Assurance Services, including Systems Integration and Test Management, ensuring flawless execution and high-quality outcomes for complex projects. With extensive experience leading global testing initiatives, we set the standard in writing and managing comprehensive test documentation, making this our largest and most successful service offering.
End-to-End Test Management
We provide structured, strategic test management, overseeing planning, execution, and reporting to ensure projects are delivered to the highest quality standards.
Systems Integration Testing
We specialise in complex systems integration, ensuring seamless interoperability between applications, platforms, and services across diverse environments.
Flawless Testing Processes
Our refined methodologies and best-in-class testing frameworks guarantee rigorous validation, defect detection, and risk mitigation, leading to error-free deployments.
Industry-Leading Test Documentation
We excel in writing detailed, structured, and auditable test documentation, including test plans, test cases, traceability matrices, and reports, setting the benchmark for quality assurance.
Automation & Performance Testing
We leverage cutting-edge automation frameworks and performance testing strategies to enhance efficiency, reduce testing cycles, and ensure system stability under real-world conditions.
Proven Track Record & Global Success
With a portfolio spanning multiple successful global projects, we have consistently delivered high-impact testing solutions, ensuring reliability and compliance across industries.
With our expertise in Test & Assurance, Systems Integration, and Test Management, we help businesses achieve seamless deployments, reduced risk, and assured quality for every project
Commercial Management & Tender and Bid Support Service
Commercial Management, as well as Tender and Bid Support, ensuring that businesses navigate complex procurement processes with precision and success. With extensive experience supporting multi-million-pound global programs, we help organisations secure valuable contracts, manage commercial risks, and maximise profitability.
Commercial Strategy & Risk Management
We develop and implement robust commercial strategies, managing risks, maximising value, and ensuring that all contractual obligations are met throughout the project lifecycle.
Tender & Bid Preparation
Our team has extensive expertise in preparing winning tenders and bids, ensuring compliance with client specifications, delivering competitive pricing, and presenting clear, compelling proposals.
Contract Negotiation & Management
We provide expert contract negotiation support, securing favourable terms and conditions, and managing contracts throughout the execution phase to mitigate risks and ensure optimal commercial outcomes.
Cost Management & Budget Control
We offer cost forecasting, tracking, and financial management, ensuring that projects stay within budget while maximising efficiency and profitability.
Global Multi-Million-Pound Programme Support
We have a proven track record of supporting global programs, managing the commercial aspects of large-scale projects across diverse industries, from initial bidding to final delivery.
Stakeholder Engagement & Communication
We ensure effective stakeholder management by maintaining clear communication, managing expectations, and ensuring alignment between all parties involved.
With our extensive expertise in Commercial Management, Tender, and Bid Support, we ensure that your organisation successfully secures, delivers, and optimises high-value contracts
Data Analysis Service
Data Analysis, turning complex data into valuable insights that drive informed decision-making and business growth. With a wealth of experience and expertise, we help organisations extract actionable intelligence from their data to optimise operations, identify opportunities, and enhance performance.
Comprehensive Data Analysis
We provide in-depth data analysis, using advanced techniques to identify trends, patterns, and anomalies, ensuring that businesses gain a clear understanding of their data and its implications.
Data Cleaning & Transformation
Our team excels in data cleaning and transformation, ensuring that raw data is refined, structured, and ready for analysis, eliminating errors and inconsistencies for accurate results.
Advanced Analytics Techniques
We leverage statistical models, machine learning, and predictive analytics to provide deeper insights and forecasts, helping businesses make proactive, data-driven decisions.
Visualisation & Reporting
We create intuitive data visualisations and comprehensive reports, making complex datasets easy to understand and accessible to key stakeholders across the organization.
Actionable Insights & Strategic Recommendations
Our analysis goes beyond just reporting, providing actionable insights and strategic recommendations to help you implement improvements and drive measurable outcomes.
Proven Track Record Across Industries
With extensive experience across diverse sectors, we have a proven track record of delivering impactful data analysis solutions that enhance business performance and competitive advantage.
With our expertise in data analysis, we help businesses unlock the full potential of their data to drive innovation, efficiency, and growth
Project Management Office (PMO), Project, and Programme Management Service
PMO (Project Management Office), Project, and Programme Management services, ensuring that your projects and programmes are executed efficiently, on time, and within budget. With a team of skilled and experienced professionals, we guide your initiatives from planning through to successful delivery, driving business outcomes while managing risk and complexity.
PMO Establishment & Support
We help organisations establish and manage Project Management Offices (PMO), ensuring standardised processes, governance, and best practices across all projects and programmes for improved control and visibility.
Project Management
We offer end-to-end project management services, from defining scope and setting clear objectives to executing, monitoring, and closing projects, ensuring they are delivered within the specified timeline, budget, and quality standards.
Programme Management
Our programme management expertise ensures that complex, multi-project initiatives are strategically aligned with business goals, delivering the desired outcomes and value across various project teams and stakeholders.
Risk Management & Mitigation
We implement proactive risk management strategies, identifying potential issues early and putting in place contingency plans to ensure projects stay on track and minimise disruptions.
Resource Management & Allocation
We ensure optimal resource utilisation, balancing workloads, managing team capacities, and ensuring that the right skills are applied to the right tasks at every stage of the project lifecycle.
Stakeholder Engagement & Communication
We prioritise clear communication and stakeholder engagement, ensuring that all parties are aligned, informed, and committed throughout the duration of the project or programme.
Proven Expertise & Industry Experience
With a strong track record of successfully delivering projects and programmes across various industries, we bring deep expertise and knowledge to every project, ensuring seamless delivery in even the most complex environments.
With our expertise in PMO, Project, and Programme Management, we empower your business to achieve strategic goals, reduce risks, and realise project success across your portfolio.
Expert Resource Provision Across Multiple Competencies
At Intelligent Business Change, we provide highly skilled resources across a wide range of competencies, ensuring that your projects and programmes are supported by top-tier professionals with extensive experience and recognised qualifications. Whether you need Programme and Project Managers, Test Managers and Analysts, Solution Architects, Stakeholder Managers, Subject Matter Experts, or Skilled Engineers, our consultants are trusted advisors who deliver tailored support to meet all of your business needs.
Diverse Competencies & Expertise
We offer a wide variety of specialised professionals, including Project Managers, Test Management Experts, Solution Architects, Stakeholder Managers, SMEs, and Skilled Engineers, ensuring the right expertise is applied to each project or programme.
Extensive Experience Across Multiple Programmes
Our consultants bring years of experience across diverse sectors and global programmes, having successfully delivered results in complex, fast-paced environments with a proven track record.
Recognised Qualifications & Certifications
All of our consultants hold industry-recognised qualifications, including certifications in project management (e.g. PRINCE2, PMP), testing (e.g. ISTQB), and solution architecture, many Consultants are also Six Sigma trained, this level of skill ensures the highest levels of competence and professionalism.
Tailored Support for Your Business Needs
We provide flexible resource solutions that can be tailored to the unique needs of your business, whether for short-term project support or long-term strategic initiatives.
Trusted Advisors for Strategic Success
Our consultants are not only experts in their fields but also trusted advisors who provide valuable insights, strategic recommendations, and proactive solutions to ensure the success of your initiatives.
Global Capability & Proven Success
With a global presence and extensive portfolio, we have supported multi-million-pound projects across various industries, consistently delivering exceptional results on time and within budget.
With our skilled and experienced consultants, we empower your business with the right resources to tackle challenges, drive change, and achieve your strategic goals.
Leadership team
We are a dynamic group of individuals who are passionate about what we do and dedicated to delivering the best results for our clients.
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Andrew Bramall
Experienced Programme Director - Aviation & Baggage Programmes
A dedicated Programme Director with over 30 years of extensive experience in the aviation industry, specialising in baggage programmes and operational excellence. Andy has a proven track record of successfully identifying and capitalising on development opportunities, leading high-performing teams, and delivering high-quality programmes on time and within budget.
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Tony Quinnell
Experienced Portfolio Director & Programme Director
A results-driven Portfolio Director and Programme Director with over 30 years of extensive experience in programme management, business development, and global programme leadership. Specialising in delivering complex, high-value programmes that align with organisational strategies whilst driving significant business outcomes.
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Louise Summers
Senior Test & Assurance Manager, Delivery Manager, Requirements Manager & Portfolio Director
A highly experienced Senior Test and Assurance Manager, Delivery Manager, and Requirements Manager with over 25 years of expertise in the aviation and logistics industries. Specialising in industrial automation and leading global, multi-million-pound programmes across multiple sites through the test life cycle.
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